Frequently Asked Questions
Find answers to common questions about our premium footwear
How do I determine my correct shoe size?
We provide a comprehensive size guide on each product page. Our shoes follow standard US and European sizing; if you are between sizes, we recommend sizing up for the best fit.
Are Paulgreenshoes made from genuine leather?
Yes, we use only high-quality, ethically sourced genuine leather and premium textiles to ensure durability, breathability, and comfort.
Can I track my order once it has shipped?
Absolutely. Once your order leaves our warehouse, you will receive an email with a tracking number and a link to monitor your delivery status.
Do you offer wide-width options?
While most of our designs are standard width, many of our styles feature adjustable straps or supple leather that contours to the foot for a customized fit.
How should I care for my leather shoes?
We recommend using a damp cloth for cleaning and applying a high-quality leather conditioner every few months to maintain the material's suppleness.
Can I change my order after it has been placed?
Orders are processed quickly to ensure fast delivery. Please contact our support team within 1 hour of placement to request any modifications.